We build world-class contact centers, based on your unique business requirements.  Many years of design world-class global contact centers with Cisco Unified Contact Center Express (UCCX) means we can guide you through the entire design, implementation and operations phases of your project.  We will diagram and document your call flows in a clear and concise manner, before crafting your custom scripts to for peak efficiency and maintainability.  We also retrofit existing Contact Centers, to bring applications and call flows inline with Cisco's and our recommended best practices.

We can also help implement custom reports, dashboards or wallboards to give you the reporting metrics you need at the click of a button, so that you can focus on what matters most to you: you customers!

Cisco Unified Contact Center Express (UCCX)

• Flexible group or skill-based routing
• Advanced Queueing Features, including expected wait time and call-back queueing
• Workforce optimization, call recording and quality managmement
• Cisco Unified Intelligence Center for Historical and Real-Time Reporting
• Wallboard integration
• Chat integration using Cisco SocialMiner